Reliable Delivery From Nationwide Warehouses in the North, Midlands, London, South East and South West
At National Flues & Fireplaces Ltd, we pride ourselves on providing fast and dependable delivery services across the UK. Our products are delivered from regional warehouses spread the length and breadth of the UK, or they can be collected from our head office in the North East.
- Quick Dispatch: We aim to dispatch all orders within 48 hours. Delivery times will vary depending on stock levels, item and delivery location. Contact us for more information.
- Shipping Rates: £8.99 for orders under £100. Free shipping for orders over £100.
- Delivery Confirmation: Receive an order number and detailed confirmation email immediately after purchase.
- Nationwide Coverage: We deliver to all UK mainland addresses. We are unable to deliver outside of mainland UK. Please contact us for delivery to the Scottish Highlands, as there may be an additional charge.
"Efficiency in delivery is not just about speed; it's about precision and care." – Neil Compson MD
We keep you informed every step of the way. Your order confirmation will contain our contact details and our staff are on hand to answer any queries you may have.
Easy Returns and Exchanges
Your satisfaction is our priority. If you're not completely happy with your purchase, we offer a straightforward returns and exchanges process.
Returns Policy Overview
- Countries: United Kingdom
- Accepts: Returns for both defective and non-defective products
- Product Condition: Must be in new, unused condition
- Return Window: 14 days from delivery date
- Return Method: In-store or by mail
- Fees: No restocking fees; customer is responsible for return shipping costs
- Processing Time: Refunds processed within 7 days of receipt
For exchanges, simply contact our customer service team, and we'll guide you through the process.
"Returning an item was hassle-free and straightforward. Excellent service!" – Jessica from Manchester
*Please note during the winter months there may be slightly extended lead times due to the volume of orders we process. If you need an item delivered before a certain date, please contact us to ensure we can deliver on time.
Trusted by Trade and Retail Customers Alike
We understand that time is of the essence, whether you're a tradesperson on a tight schedule or a homeowner eager to complete your project. That's why at National Flues & Fireplaces Ltd, we've optimised our logistics system to ensure fast and reliable deliveries.
Our state-of-the-art warehouse and advanced IT systems work seamlessly to make the process of getting your products as smooth as possible. From the moment you place your order to the second it arrives at your doorstep, we're committed to providing an exceptional experience.
"National Flues & Fireplaces Ltd consistently delivers on time. They've become a reliable partner for our business." – Mark, Trade Customer
