Reliable Delivery From Regional Warehouses
At National Flues & Fireplaces Ltd, we pride ourselves on providing fast and dependable delivery services across the UK. Our products can be dispatched from regional warehouses located throughout the country, or you can collect from our head office in the North East.
- Quick Dispatch: We strive to send orders on the same or next working day. Your receipt will confirm the shipping timetable, and you can add delivery notes during checkout.
- Shipping Rates: £8.99 for orders under £100. Free shipping on orders over £100.
- Delivery Confirmation: You’ll receive an order number and a detailed confirmation email as soon as you purchase.
- Nationwide Coverage: We deliver to all UK mainland addresses. There may be an additional charge for certain areas like the Scottish Highlands—please contact us for details.
"Efficient delivery isn’t just about speed—it's about care and consistency." – Neil Compson, MD
Have special requirements or need a rush delivery? Our customer support team is here to help arrange express shipping options.
Easy Returns & Exchanges
Your satisfaction is our top priority. If you're not completely happy with your purchase, we offer a straightforward returns and exchanges process.
Returns Policy Overview
- Coverage: Applies to all UK orders
- Condition: Items must be unused and in original packaging
- Window: 14 days from delivery date
- Method: Return by mail or in-store where applicable
- Fees: No restocking fees; customer covers return shipping
- Processing Time: Refunds typically processed within 7 days
For exchanges, simply get in touch with our customer service team, and we’ll guide you through the process.
"Returning an item was hassle-free and straightforward. Excellent service!" – Jessica from Manchester
Winter Notice: During peak seasons, we may have slightly extended lead times. If you need your order by a specific date, let us know, and we’ll do our best to accommodate.
Trusted by Both Trade & Retail Customers
We understand how important timing is—whether you're a tradesperson on a tight schedule or a homeowner excited to complete a renovation. Our streamlined logistics system ensures that products reach you safely, on schedule, and with minimal hassle.
Our advanced warehouse and IT systems work seamlessly to ensure every order is processed swiftly. From the moment you place your order, we keep you updated so you can plan your project with confidence.
"National Flues & Fireplaces Ltd consistently delivers on time. A reliable partner for our business." – Mark, Trade Customer
